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Terms and Conditions

A – Terms of Use

At Lemon Tree Homes ( Isabel Romano Unipessoal Lda )we are committed to respecting and following current and future legislation on the protection and use of your personal data.

As follows from the GDPR (General Data Protection Regulation), you can check our policies in Privacy Policies and Cookie Policies.

In case of dispute, please also consult Dispute Resolution or access our online Complaints Book.

B – PRIVACY POLICY OF THE REAL ESTATE INTERMEDIATION PROCESS

INTRODUCTION

An important information to note initially:

The protection of personal data is one of the core values of our company. Compliance with current legislation on personal data protection is one of our main commitments.

The purpose of this policy is to explain how the personal data provided through the different forms and channels used in the real estate mediation process will be processed.

INDEX

  1. Data Controller
  2. Types of stakeholders and data
  3. Purposes of the processing
  4. Legal basis for processing
  5. Recipients of the data
  6. Storage periods
  7. Profiling
  8. Exercise of rights
  9. Confidentiality and security in processing
  10. 10. International Transfers
  11. 11. Cookie Policy

1. DATA CONTROLLER

The controller of your personal data is our company. For more information, you can contact us through the usual channels.

2. TYPES OF STAKEHOLDERS AND DATA

This policy refers to the processing of data provided by interested parties during the real estate mediation process, including:

2.1. Property search engine user:

  • Identification data
  • Contact details
  • Economic data
  • Personal context data

2.2. Potential owner customer:

  • Identification data
  • Contact details
  • Personal context data

2.3. Owner or applicant client in a transaction:

  • Identification data
  • Contact details
  • Economic data
  • Personal context data
  • Billing data

3. PURPOSES OF THE PROCESSING

3.1. For users and potential customers:

  • Real estate brokerage
  • Fulfilment of contractual or pre-contractual obligations
  • Operations tracking
  • Communication of relevant information about the services
  • Compliance with legal obligations (e.g. prevention of money laundering)
  • Sending commercial communications, with consent
  • Satisfaction rating

3.2. For Owner/Applicant Clients in Operation:

  • Mediation and follow-up of purchase/lease
  • Contractual compliance
  • Billing
  • Sending commercial and informational communications
  • Compliance with legal obligations
  • Satisfaction rating

Other purposes will always be communicated before any new processing.

4. LEGAL BASIS FOR PROCESSING

4.1. Consent:

When provided, it will be used for commercial communications or procedures to facilitate the operation.

4.2. Contract execution:

Processing necessary to fulfill contractual and pre-contractual obligations.

4.3. Legal obligation:

Treatment required by law, such as tax or regulatory obligations.

4.4. Legitimate interest:

Improvement of the quality of services, personalization, and analysis of preferences.

5. RECIPIENTS OF THE DATA

The data will not be sold or rented. They may be shared with contracted service providers (e.g., sending newsletters, storage), or with third parties when necessary for the performance of services, such as:

  • Owner and transactional customers
  • Notaries, registry offices and other official entities involved

The list of categories of recipients can be requested through our contact channels.

6. RETENTION PERIODS

The data will only be kept for as long as necessary to fulfil the purposes for which they were collected. After this period, they may be kept blocked to comply with legal obligations or defend interests.

  • Data subject to money laundering legislation will be kept for 10 years.
  • After 5 years from the end of the business relationship, access is restricted to internal departments.
  • Anonymized data may be used for statistical or market purposes.

7. PROFILING

Automated decisions are not made in real estate mediation. Some services may use automated analytics to display personalized content based on interests, site navigation, or reactions to communications (e.g., targeted newsletters).

If the user does not wish this type of segmentation, he must refrain from subscribing to such communications.

8. EXERCISE OF RIGHTS

Data subjects have the following rights:

  • Access
  • Rectification
  • Elimination
  • Opposition
  • Limitation
  • Portability

These rights can be exercised free of charge, upon written request and accompanied by an identification document. The request can be sent by post or email, with the reference “Data Protection”.

You can also lodge a complaint with the competent national authority if you believe that your data is not being processed correctly.

9. CONFIDENTIALITY AND SECURITY

All data is treated confidentially. Appropriate technical and organisational measures have been put in place to ensure protection against loss, misuse, unauthorised access or improper modification.

10. INTERNATIONAL TRANSFERS

If any provider processes personal data outside the European Economic Area, appropriate measures will be applied to ensure the same level of protection, such as standard contractual clauses, certifications or adherence to recognised mechanisms.

11. COOKIES POLICY

Detailed information about cookies and tracking technologies used is available in the “Cookie Policy” section of our website.